Key Account Manager - South West London, Surrey, Sussex

As a Key Account Manager, you will build and execute business plans for your assigned territory; drive sales performance, market share and develop effective professional business relationships with customers. Additionally, you will implement robust account plans with complex customers including hospitals, institutions, local health authorities or private payers.

This position will encompass territory across South West London, Surrey, Sussex.

Play your part to differentiate Novartis as a leader in Neuroscience supporting our Multiple Sclerosis portfolio.


We are looking for experienced sales professionals responsible (directly or indirectly) for achieving sales
targets and promoting the products to medical practitioners and allied health care
professionals; for a specific account, product or a given territory in a specialty area.
Brings specialist knowledge in the required therapeutic area.

Your responsibilities:
Your responsibilities include, but are not limited to:

- Develop business plans and implement related activities like customer events, sales &
marketing campaigns, sales presentations necessary to achieve agreed objectives
- Accountable for achieving agreed sales, productivity and performance targets within agreed
budgets and timescales
- Provide Key account/hospital network support, market access support, including referral
networks
- Have a deep understanding in the respective specialist area and priority products.
Maintain and enhance knowledge of products, product strategy, positioning, key messages,
programs, company developments, customers, and competitors
- Achieve agreed contact, coverage and frequency targets through various communication
channels
- Ensure customer satisfaction and best in class customer relationship
- Ensure the accurate and timely completion of all reports
- Handle enquiries and complaints quickly and professionally and in accordance with company
procedures.
Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives.
- Provide input into effective use of promotional funds and territory sales forecasting.
- Follow all adverse events guidelines, and Code of Conduct Guidelines as promoted by
Novartis Demonstrate Behavior in accordance with Novartis code of practices.
- In case of a Manager/ Leader; the person is responsible for the sales planning; target;
reporting; and knowledge of the team/account and of himself/herself.
- Reporting of technical complaints / adverse events / special case scenarios related to
Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)

Key Performance Indicators
- Achievement of sales revenue and market share targets vs plan
- Responsible for budget allocated to cover customer activities
- Customer Satisfaction and Customer relationship building
- Maintenance of Key Accounts
- Sales Planning and Reporting