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About the Role
Role Purpose
Lead capability-building and knowledge management initiatives that strengthen organizational capabilities, accelerate skill development, and promote adoption of best practices across the Access Excellence organization.
Key Responsibilities
- Develop and continuously enhance capability frameworks that define critical skills, competency expectations, and development pathways across Access Excellence.
- Design and implement learning strategies that build functional, technical, and leadership capabilities aligned with organizational priorities.
- Lead the development, governance, and continuous improvement of Access Academy programs to support structured learning and professional development.
- Conduct capability and skill-gap assessments to identify development opportunities and inform targeted learning and upskilling plans.
- Establish and maintain best-practice repositories, methodologies, case studies, and reusable assets to enable consistency and organizational learning.
- Develop and manage playbooks, toolkits, and guidance materials that support standardized execution and adoption of Access Excellence practices.
- Drive knowledge-transfer initiatives, lessons-learned sessions, and communities of practice to facilitate sharing of expertise and institutional knowledge.
- Partner with stakeholders to identify capability needs and ensure effective deployment of learning and knowledge management initiatives.
- Monitor learning adoption, capability development, and program effectiveness through KPIs, feedback mechanisms, and reporting dashboards.
Essential Requirements:
- Delivery and adoption of capability frameworks across Access Excellence.
- Participation, completion, and effectiveness of Access Academy and learning programs.
- Completion of capability assessments and implementation of development plans.
- Utilization and impact of knowledge repositories, playbooks, and learning assets.
- Effectiveness of knowledge-sharing initiatives and communities of practice.
- Stakeholder satisfaction with capability-building and learning initiatives.
- Improvement in capability maturity, workforce readiness, and skill development outcomes.
- Timeliness and quality of learning, knowledge management, and reporting deliverables.
- Contribution to organizational effectiveness and continuous improvement initiatives.
Ideal Background
Education
- Master's degree in Life Sciences, Healthcare Management, Organizational Development, Learning & Development, or a related discipline.
- Professional certifications in Learning & Development, Change Management, Knowledge Management, Project Management, or Organizational Effectiveness are desirable.
Languages
- Fluent in English (written and spoken).
Desirable Requirements:
- 7-10 years of experience in Capability Building, Learning & Development, Knowledge Management, Organizational Effectiveness, Business Operations, Market Access Operations, or related functions.
- Experience developing and implementing capability frameworks, competency models, or learning programs.
- Proven experience designing and managing training curricula, capability academies, or workforce development initiatives.
- Experience conducting capability assessments and translating insights into targeted development plans.
- Knowledge of knowledge management principles, best-practice sharing, and organizational learning methodologies.
- Experience developing playbooks, training materials, toolkits, and knowledge resources.
- Strong stakeholder management and collaboration skills across cross-functional teams.
- Strong project management, communication, and facilitation capabilities.
- Pharmaceutical, healthcare, consulting, or life sciences industry experience preferred.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
