Summary
About the Role
Job Responsibilities:
- Partner with activity owners to submit external expert engagements in 3EM Engage for compliance review and approval.
- Own end-to-end “submission management” in 3EM Engage for MCAs, SOWs, and individual meetings/events.
- Coordinate with the EEE Operations team to ensure timely onboarding of external experts, activity owners, and line managers.
- Review engagement records in 3EM Engage for completeness, accuracy, and overall quality prior to submission for compliance review.
- Collaborate with the EEE Governance team to address submission-related questions and RFIs; escalate compliance and submission issues as needed.
- Work with the EEE Operations team to support external expert contract drafting and negotiation; escalate legal and contract-related questions as required.
- Monitor contract expiration dates and coordinate renewals/extensions with activity owners and the EEE Operations team.
- Collect and submit evidence of services delivered in Engage and initiate the payment process in line with policy.
- Prepare invoices and share them with external experts for review and approval.
- Track payment status for all submitted invoices and provide timely updates to activity owners.
- Identify and escalate system or process issues to the EEE Operations team and follow through to resolution.
- Conduct quality checks (QC) to ensure adherence to agreed quality standards and KPIs.
- Ensure all activities comply with Novartis specifications, policies, guidelines, and applicable country-specific requirements for external expert engagements.
- Provide regular delivery and status updates to activity owners, the CD Leadership team, and the EEE COE Leadership team.
- Track key deliverables and milestones for external expert engagements and ensure accurate, timely KPI reporting to maintain transparency between CD and the EEE COE.
- Close collaboration with EEE CoE around training alignment, standards and process flows.
Essential for the role:
- University degree in Life Sciences, Business Administration, Law, International Marketing, or Communication.
- Over 5 years’ relevant experience in the pharmaceutical industry, with at least 2 years in medical affairs or drug development.
- Proven track record of operational effectiveness or innovation in complex environments.
- Demonstrated leadership skills with project management experience
- Working knowledge of process improvement initiatives, risk/issue management
- Experience in global organisations and cross-functional teams.
- Excellent problem-solving, negotiation, and conflict management skills, with a persuasive and credible presentation style.
- Excellent English language skills, both written and spoken.
Desirable Requirements
- Experience in managing compliance and payments for external expert engagements.
- Strategic thinking and organisational awareness, with knowledge of pharmaceutical healthcare compliance, industry codes, and enterprise systems.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
