Executive Assistant

Major accountabilities:

• General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks. Involved in strategic planning processes.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
• Accommodates customer’s specific needs.
• Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
• Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
• 24/7 emergency call support and site attendance are required.
• Flexibility and ownership of the overall operations.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Support with travel. Actively support site level initiatives

Minimum Requirements:
Work Experience:

• Bachelor’s degree preferred, or equivalent.
• Proven experience as an executive assistant or similar role supporting C-level executives.
• Strong organizational and time-management skills, with the ability to prioritize tasks. Should have managed site level initiatives.
• Excellent verbal and written communication skills, with a keen attention to detail.