Patient Support Program Lead

Key Responsibilities:

• Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
• Lead and develop one PSP Manager who supports the PSP program.
• Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
• Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
• Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
• Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
• Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
• Work closely with Insights Manager to create specific PSP dashboards & reports  

Essential Requirements:

• 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
• Superior Business Acumen / Strategic Thinking and Planning
• Agile with strong leadership, collaboration, communication, presentation and negotiation skills
• Initiative, self-motivation and superior organizational and time management skills
• Strong knowledge and understanding of PSP subject with external network to keep abreast of changes in the industry.

Desirable Requirements:

• Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
• Bilingual: English and French an asset