Patient Support Program Manager

Key Responsibilities:

• Daily oversight and operational management of the PSP by monitoring program goals and key performance indicators (monitor PSP performance)

• Apply related brand strategies and tactics, ensuring the team executes optimally.

• PSP Budget management (tracking and reconciliation)

• Track and monitor program performance as per PSP’s KPIs and strive for continuous improvement.

• Communicate PSP performance to key stakeholders and improvement plans, if needed.

• Highlight trends and insights that can be ascertained from the PSP data.

• Recommend continuous improvement initiatives that will drive PSP improvement plans and solutions to optimize patient access to therapy, including digital innovations (speed, quality, cost and productivity)

• Work in collaboration with ESP to find efficiencies

• Build and develop productive working relationships with external service providers and internal cross-functional stakeholders.

Essential Requirements:

• Bachelor’s degree required
• In-depth knowledge of the Canadian healthcare systems (national and provincial) and environment (reimbursement landscape)
• 8+ years of experience in the pharma / healthcare industry
• Demonstrated experience managing PSP operations or Specialty Drug Patient Programs
• Customer & patient focused with a solution-oriented mindset
• Proactive & self-starter
• Strong interpersonal and communication skills
• Act as a change agent and embrace/champion new ways of working

Desirable Requirements:

• Pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
• Budgeting & financial control management skill set, and Lean Six Sigma certification is an asset