Customer Engagement Lead

Major accountabilities:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
• Establish and develop long-term relationships with key customers.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base.
• May manage a few direct reports -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Sales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Minimum Requirements:
Work Experience:

• Key account management experience.
• Sales experience in multinational companies.
• Team management experience is preferred.

Skills:

• Account Management.
• Biosimilar Drugs.
• Business Opportunities.
• Business Planning.
• Competitive Intelligence.
• Crm (Customer Relationship Management).
• Customer Requirements.
• Key Account Management.
• Market Share.
• Promotion (Marketing).
• Sales.
• Sales Management.
• Sales Planning.
• Sales Strategy.

Languages :

• English.