Customer Engagement Manager Oncology - Southeast Serbia

Major accountabilities:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
• Establish and develop long-term relationships with key customers.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base.

Key performance indicators:

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)
• Quality of execution marketing operational tactics

Minimum Requirements:

University degree in Medical sciences

Driving License B category
Work Experience:

• Key account management experience.
• At least 2 years strong experience in sales/commercial functions

Skills:

• Customer Relationship Management
• Key Account Management.
• Promotion (Marketing)

Languages :

• Fluent in English language, both written and spoke