Key Account Manager

Key Responsibilities:

• Drive sales, promotion, and account development in assigned territory to meet commercial goals and KPIs

• Enhance customer development strategy through dedicated Key Account Plans for assigned accounts, aligning these to overall Brand Objectives and Strategies

• Build and nurture long-term customer relationships by understanding their needs and proposing relevant solutions

• Develop and execute events or programs aligned with business plans and HCP requirements, either independently or in collaboration with marketing and medical teams

• Support the development of key opinion leaders and HCP champions, including segmentation and profiling, by ensuring timely and accurate data input into the Novartis CRM system.

• Lead the mapping of patient care and referral pathways, collaborating with multidisciplinary teams in key accounts to identify inefficiencies and streamline processes for enhanced patient care.

• Independently collaborate within a highly cross-functional team, effectively managing complexity and multiple priorities

• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Essential Requirements:

• Bachelor’s degree in science or business. Deep understanding of pharmacology or therapeutic knowledge an asset

• Minimum 5+ years of successful specialty pharmaceutical sales experience

• Ability to work within a complex environment, juggling multiple priorities

• Strong preference to candidates with Oncology and/or Nuclear Medicine background 

• Capacity to travel within assigned territory up to 70% of the time – overnight travel required

Desirable Requirements:

• Background in Key Account Management, Development of Patient Care Pathways or Healthcare System Navigation

• Bilingual (French/English) an asset