Business Analytics Manager - NPS

Key responsibilities:

• Explore, develop, implement, and scale analytics solution that address patient needs. Co-create with key stakeholders to build partnerships & collaborations
• Understand and has experience with Patient Level Data Analytics, along with patient support and services knowledge is an advantage
•  Responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of patient support programs
• Deliver operational metrics, KPIs and executive views, and oversee the development of business intelligence solutions that provides timely and accurate visibility into performance
• Support decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions and recommendations
• Manage data vendor teams and analytics staff for timely delivery of reporting and analytics
• Strong Project Management skills for leading the delivery of multiple projects, ensuring delivery of efficient and high-quality deliverables. Develop and coordinate project plans across the requirement gathering, design, development, testing and deployment stages of a project to support the successful delivery of dashboards
• Oversee coordination between the onshore and offshore teams to ensure seamless communication and timely project delivery
• Work closely with the offshore team, fostering a collaborative environment and providing mentorship when necessary
• Functionally working with team of experts to incorporate industry leading best practices into services and solutions as well working with them to enable meticulous implementation strategic priorities
• Translate complex data insights into clear visuals and detailed reports for both technical and non-technical stakeholders
• Expertise in working Proof of Concept/Prototype development to pilot and pivot new capabilities
• Work in collaboration with cross-functional teams to maximize value
• Provide effective and timely responses to ad hoc requests
• Should have agile mindset to continuously improve and augment the solutions via different tools and technologies

Desirable requirements:

• Masters in life-sciences/ management/Statistics or Computer Science
• Strong technical and functional expertise in analytics, reporting and data visualizations
• Experience of 7+ years in pharma or industry with wide maturity of analytics and reporting
• Experience in leading and delivering advanced analytics, reporting, and data management functions, with specific emphasis on specialty pharmacy data sets and patients services preferred
• Excellent written and oral communication skills, including the ability to translate a complex reports and analysis into easy to understand presentations
• ETL skills like excel anSQL(must have) and DataIKU (good to have) and Advanced dashboard development (PowerBI, good to have)
• Experience in working with country pharma offices and understands the patient landscape
• Experience in working with service based organizations with good exposure to consulting and decision making roles
• Ability to bridge the gap between the business team and tech. team by playing the analytics translator role
• Experience in understanding and designing wide variety of complex data models

• Expert understanding of enterprise standard platforms, tools and technologies
• Ability to motivate and inspire teams, individuals working on products and projects
• Passion and commitment to drive results through unbossed wow and growth mindset
• Strong communication skills with flexibility to adapt wow for different cultures
• Strong analytical thinking with problem solving approach
• Should have exposure to cross-functional/ cultural work environment
• Should be customer service oriented

Languages :

• English.