Intern, Field Operations

Key Accountabilities

• Support data-driven field/commercial execution processes

• Perform Analytics (trend identification, variance analysis)

• Build & perform automated data validation and quality checks on input datasets

• Assist in preparation of dashboards/reports for our HQ stakeholders and our field forces across countries (IC, call planning, targeting, performance metrics)

• Support process documentation (SOPs, trackers, workflows)

• Create and deliver below requirements in alignment with agreed SoWs (timeliness, accuracy, quality, etc..) and demonstrate excellent customer centricity

• Field Performance excellence deliverables (field target setting, field Incentive design & modelling, Incentive operations and reporting)

• Field Excellence Reporting and insights

• Ensures exemplary communication with all stakeholders including internal associates, business colleagues, and externals through regular updates with focus on accomplishments, KPIs, best practices, staffing changes and key events

• Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes

• Comply to all Novartis operating procedures as per legal / IT / HR requirements

Education

Graduate / Postgraduate in Technology, Pharma, Business Management, Science

Skills Requirement

• Data ETL platforms (PowerBI, Alteryx, SQL, Snowflake, Dataiku etc.)

• Workflow management and automation tools (viz Sharepoint, MS PowerApps, etc.)

• Reporting and visualization platforms (viz PowerBI, PowerPoint)

• Analytical platforms and methods (viz Excel, Python, Data Science, Machine Learning)

• Background in digital technologies and AI

• Good presentation, Interpersonal and communication skills

• Good understanding of Pharma ecosystem (desirable)