Director, HCP Customer Execution

The Director, HCP Customer Execution will work closely with the People & Organization (P&O) leader-ship in establishing the new Customer Engagement Operations (CEO) alignment focusing on strategy, operational efficiency, and enhanced, simplified engagement within the two functions. The Director will engage with all levels of the organization on behalf of Customer Engagement Operations, identifying areas of strategic and operational focus to enable business-critical partnership and transformational change. The Director, HCP Customer Execution will be responsible for CEO/P&O strategy and engagement optimization across various strategic pillars. This individual will be the key point of contact for Customer Engagement Operations in partnership with P&O. The ideal candidate is passionate about both strategy and execution and can translate ideation through to impact. This person will be a self-starter eager to change and ready to challenge assumptions. This individual is a skilled influencer and can interact & influence across various levels of leadership. The Director, Commercial Operations Process Excellence is passionate about driving simplification, leadership, collaboration, and problem solving. • Subject matter expert who oversees and manages strategic engagements related to critical business priorities and integration with key stakeholders, such as P&O. To include but not limited to Workday integration, Onboarding, Recruiting, Best Start, Fleet, etc. • Enhance field-force onboarding processes, among other areas, in partnership with key stake-holders such as P&O, in support of increasing Novartis’s competitiveness in talent acquisition and positioning us as an employer of choice in the market. • Develop a strategic blueprint aligning priorities and objectives, identify needed capabilities, and monitor execution of the strategic plan. • Partner with P&O and leadership team in proactive strategic workforce planning to address areas such as organizational restructures, new team builds, and support of new product launches. • Manage ongoing customer engagement operations, developing cross-divisional interconnectivity, and enable change management for the organization. • Provide strategic counsel, daily operational and business planning support to P&O and CEO related to joint change initiatives. • Lead, create and execute key strategic initiatives. • Build excellence in day-to-day operations and outcomes in support of CEO and P&O organization.