Summary
About the Role
Key Responsibilities:
- Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
- Lead and develop one PSP Manager who supports the PSP program.
- Align with all internal relevant stakeholders to oversee the operations of his program activities in collaboration with the PSP Operations team or/and with the ESP.
- Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
- Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
- Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
- Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection
- Work closely with Insights Manager to create specific PSP dashboards & reports
Essential Requirements:
- 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry
- Superior Business Acumen / Strategic Thinking and Planning
- Agile with strong leadership, collaboration, communication, presentation and negotiation skills
- Initiative, self-motivation and superior organizational and time management skills
- Strong knowledge and understanding of PSP subject with external network to keep abreast of changes in the industry.
Desirable Requirements:
- Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset
- Bilingual: English and French an asset
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
