Summary
About the Role
Major accountabilities:
- Accountable & key point of contact with logistics partners and internal costumer support teams for escalations as they relate to courier performance and costumer complaints to ensure proactive mitigation, processes are in place and ensure effectiveness.
- Handle and escalate any performance issues with couriers, including quality assurance (QA) corrective and preventive action (CAPA) requests.
- Handle customer complaints related to logistics and ensure timely follow-up to address and resolve the issues.
- Conduct risk assessments for upcoming deliveries to identify and mitigate potential risks that may affect delivery schedules.
- Manage logistics-related projects, including coordinating and monitoring project timelines, resources, and deliverables.
Minimum Requirements:
- Formal education or previous experience in the fields of Science, Industrial Engineering, Planning or similar.
- First experience as team lead, coordinator or manager.
- English proficiency plus local language knowledge needed.
Desirable Requirements:
- Previous experience in a similar role.
- Knowledge of agile methodologies.
- Familiarized with data management in a global environment.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
