Hire to Retire Services Specialist

Major accountabilities:

• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
• Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
• Prepare reports on the evaluation of services and processes.
• Provide assistance to P&O Services projects at country or BU level -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Timely completion of assigned tasks

Minimum Requirements:
Work Experience:

• New Product Innovation.
• Industry/ Business Exposure.

Skills:

• Collaboration.
• Curiosity.
• Customer Care.
• Data Privacy.
• Employee Experience.
• Employee Onboarding.
• Hr Operations (Hr Ops).
• Hr Service Delivery.
• Hris (Human Resource Management System).
• Human Resource Management System.
• Human Resources (Hr).
• Human Resources Management.
• Identity And Access Management (Iam).
• Payroll.
• Sdm.

Languages :

• English.

Education

• Dry-Run Mexico H2O / JobBuilder (this profile will be updated by the.
• GRPA data migration).