REQ-10019209
Aug 27, 2024
Mexico

Summary

The Database Service Delivery Lead is a pivotal role that ensures the efficient delivery of database services, with a primary focus on Oracle Databases and a secondary focus on MS-SQL. This role requires hands-on experience in managing escalations, maintaining SLA/KPIs, and collaborating with Database Operations leads to support US region coverage. An understanding of AWS RDS is an added advantage.

About the Role

Job Summary: The Database Service Delivery Lead is a pivotal role that ensures the efficient delivery of database services, with a primary focus on Oracle Databases and a secondary focus on MS-SQL. This role requires hands-on experience in managing escalations, maintaining SLA/KPIs, and collaborating with Database Operations leads to support US region coverage. An understanding of AWS RDS is an added advantage.

Key Responsibilities:

  • Lead the database service delivery activities, ensuring adherence to Novartis standards and high-quality support for Oracle and MS-SQL databases.
  • Handle escalations effectively, ensuring compliance with SLAs and KPIs.
  • Work closely with Database Operations leads to provide seamless service delivery across the US region.
  • Offer suggestions and solutions in line with Novartis standards when required.
  • Utilize ITSM processes to enhance service delivery and drive continuous improvement.
  • Manage major incidents and collaborate with external vendors to resolve operational challenges.
  • Drive database operations service improvements through innovative solutions and best practices.
  • Respond to Novartis application/project teams' service requests on time and deliver quality services.
  • No internal or external resource management.  
  • Manage database services provided by a third-party vendor.

Qualifications:

  • Mandatory prior experience in Oracle Database management is required, with a good understanding of MS-SQL.
  • Experience with AWS RDS and cloud database management is highly desirable.
  • Proficient in ITSM processes.
  • Excellent English communication skills, both written and spoken.
  • Capable of leading major incident responses and working effectively with external vendors.

Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Relevant certifications in Oracle and MS-SQL are preferred.
  • A minimum of 10+  years of experience in database management, with a proven track record in Oracle Database service delivery.

Languages :

  • English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Operations
CTS
Mexico
INSURGENTES
Prague, Czech Republic
Technology Transformation
Full time
Regular
No
A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10019209

Sr. Spec. DDIT IES Database Services

Apply to Job