Summary
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.
Company will not sponsor visas for this position.
The Director, Business Operations is the steady operational heartbeat of the U.S. Customer Engagement organization, bringing clarity, momentum, and shared accountability across a dynamic field environment. This role leads the day‑to‑day business rhythms and operational cadences, translating strategy into seamless execution. Partnering closely with the Execution Excellence team, the Director, Business Operations helps clearly distinguish operational management from transformation governance, enabling thoughtful planning, strong performance management, and continuous improvement. With a forward‑looking mindset, this leader anticipates evolving needs, simplifies processes, and ensures operational excellence fuels the successful delivery of transformation initiatives.
About the Role
Key Responsibilities:
- Lead the day‑to‑day business rhythms and operational cadences, partnering closely with the Execution Excellence team to clearly separate operational management from transformation governance.
- Design, implement, and steward core operating forums – including monthly and quarterly business reviews, leadership meetings, and annual planning – to drive focus, alignment, and outcomes.
- Ensure all operating cadences are thoughtfully structured, well prepared, and centered on meaningful decisions and progress.
- Build and maintain a master organizational calendar that brings visibility, sequencing, and connection across cross‑functional priorities.
- Partner with transformation teams to translate new initiatives into operational reality, ensuring agility as strategies evolve.
- Collaborate with Customer Engagement leaders to define, track, and review key performance indicators that reflect field execution and customer impact.
- Develop clear reporting frameworks and dashboards that provide timely insights, enable course correction, and support data‑informed decisions.
- Work closely with P&O and Finance to support headcount planning, organizational design, hiring pipelines, and workforce reporting – embedding talent and resource planning into business operations.
- Establish predictable people‑related rhythms that reinforce readiness, capacity planning, and sustainable performance.
- Champion continuous improvement by leveraging field feedback and data to simplify, streamline, and strengthen operational processes, while leading special projects that enhance organizational effectiveness and readiness.
Essential Requirements:
- Bachelor’s degree required from 4-year college or university.
- 10+ years’ experience in business operations, strategic planning, or enterprise transformation, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors.
- Demonstrated ability to lead cross‑functional operations within complex, matrixed, and global environments.
- Strong analytical, organizational, and communication skills, with the ability to translate complexity into clarity and action.
- Proven experience operationalizing transformation initiatives and guiding teams through change at scale.
- Ability to collaborate effectively across governance structures, building alignment and shared understanding in dynamic settings.
- Technical curiosity and hands‑on experience with digital platforms, automation tools, and data visualization solutions (e.g., Power BI, Tableau, or similar).
Desirable Requirements:
- Experience working with enterprise planning tools, performance dashboards, agile ways of working, and digital enablement to drive insight‑led decision making and operational excellence.
- Confident, system-minded operator with strong execution discipline, able to navigate ambiguity, work autonomously, and influence across teams to turn transformation goals into practical, scalable outcomes.
Novartis Compensation Summary:
The salary for this position is expected to range between $185,000.00 and $344,500.00 per year.
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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