Customer Insights and Field Force Engagement Manager Adriatic

Major accountabilities:

• Develop, support, and ensure the successful implementation and execution of the Commercial Strategy with new capabilities including Go-to-Market models
• Setup infrastructure, systems and processes in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
• Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs
• Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and performance measurement
• Drive the systematic generation of insights and generating recommendations for the business
• Ensuring the compilation and monthly analysis of market data
• Support and encourage Therapy Areas to provide innovative, digital and competitive operational Go-to-Market models, fostering the culture of excellence
• Encourage omnichannel framework, trigger data behind digital efficiency and helps business to drive innovation in the area of customer engagement
• Deliver and support innovative, competitive and performance driven incentive models
• Align strategic company and Business Unit objectives with commercial and promotion plans and incentive schemes
• Support projects for the business unit that involve resource allocation (e.g. launch planning)
• Support Field Force development, upskilling and capability building.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Timeline, quality and budget of projects
• Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others
• Delivering best practice (innovative-digital) Go to Market models
• Accurate implementation of the incentive scheme and payment calculations
• Implementation & delivery of launch and post launch measurements
• Cross-functional collaboration

Minimum Requirements:
Work Experience:

• Extensive experience (minimum 10 years; of ComEx/Field Force Effectiveness and/or Sales leadership role (e.g.  Customer Engagement Lead or First Line Manager )
• Proven track-record of strategy, commercial and innovation management in pharma

Skills:

• Strong analytical skills with the ability to interpret complex data
• Business Analysis
• Proficiency in CRM systems
• Strong project management skill & innovation management skills
• Extremely well-developed understanding of country regulatory and Pharma market environments
• Experience across multiple countries/markets is benefit
• Perfect understanding of new digital trends & innovative solutions, technology platforms and products
• Experience in people development
• Results oriented mindset, and willingness to have extensive involvement in day-to-day operations
• Change management skills and relentless quality mindset
• Business partnership, multi-stakeholder collaboration and influencing across matrix
• Experience across multiple countries/markets is benefit

Languages :

• Local language.
• English.