Summary
About the Role
Major accountabilities:
- Responsible for complete ownership of assigned Key Accounts; develop product specific and portfolio strategies in line with goals and customer needs; align Account strategy with other key Sales, Marketing, Patient Access, Medical and Managed Care functions and ensures cross-functional resources and support.
- Delivers the Account plans and required financial results for own Key Accounts; works effectively with colleagues in other functions (e.g. Primary Care and Specialty Sales, Marketing etc.) to achieve account sales.
- Responsible for contract optimization, access and reimbursement across the specific customer groups that are relevant to the role or business unit.
- Leads negotiations, contracting, pull-through and formulary management with assigned Key Accounts -Creates and implements programs designed to build long-term relationships with Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities -Builds and sustains long-term customer partnerships with assigned Key Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities.
- Leads cross-functional Account teams and other assigned resources to develop and deliver Account business plans.
- Acts as mentor to other Key Account Managers by sharing best practices on contracting, Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.
- Communicates customer insights and Account-related activities to internal stakeholders, and engages with them to pursue business opportunities within assigned Accounts.
- Plays a key role in negotations at the regional level and provide strategic inputs and support to the team (as applicable) -May be responsible for leading the tender business and team within the country by coordinating all related activities and stakeholders at local/regional levels -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Sales revenue and revenue growth in assigned accounts -Portfolio and strategic customer development
Minimum Requirements:
Work Experience:
- Strong customer orientation.
- Strong cross functional leadership.
- Significant account management experience.
Skills:
- 5G Technology.
- Account Management.
- B2B (Business To Business).
- B2B Sales.
- Building Construction.
- C (Programming Language).
- Collaboration.
- Crm (Customer Relationship Management).
- Customer Care.
- Customer Experience.
- Customer Marketing.
- Diversity & Inclusion.
- Integrated Marketing.
- Internet.
- Key Account Management.
- Market Development.
- Sales Strategy.
- Small Business.
- Windows.
- Wireless Communication.
Languages :
- English.
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.