Community Key Account Manager, Sales Specialist

Location:

This territory covers Greater London Area

Please note this role requires the successful candidate to live on the territory and have the right to work in the UK. Visa or relocation support are not available for this role.

Major accountabilities:

• Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships.

• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities

• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels

• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis

• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment

• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)

• Develop Deep Customer Insights and Understanding

• Gather insights on the customer’s business to uncover what is important to them

• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations

• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans

• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans

• Deliver Value to Customers and Patients

• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

• Act as a trusted partner to the customer for the purpose of helping them run their business

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Requirements:

• Significant KAM experience in Primary care from the pharma industry.

• Strong customer orientation.

• Significant experience in Primary care in London area.

• Existing relationships from the territory.

• Patient/client-driven with excellent communication skills.

• Cross functional collaboration.

• Agile, curious and positive mindset.

• Valid Driver's License for the UK.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive:

Competitive salary, Sales incentive scheme, Pension scheme, Share purchase scheme, Health insurance, 25 days annual leave, Flexible working arrangements, Employee recognition scheme, learning and development opportunities.

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network