Summary
About the Role
Location: Istanbul Kurtköy, Turkey #Hybrid
Key Responsibilities:
Independent management of customer services activities (order management, complaints, dunning, forecasting, etc.) according to internal guidelines and customer requirements
Measurement and monitoring of customer service KPIs
Proactive communication with customers and business partners- timely processing and response to inquiries; well-structured and solution-oriented communication
Inventory optimization of store supply (handling rush orders, avoiding shortages in supply, etc.)
Stakeholder coordination internal and external, such as freight forwarder, planning, logistics, customs, etc.
Essential Requirements:
University degree, or similar with at least 3 years of work experience
Experience working with customer support
Fluent in English, German is a plus
Great communication skills, both written and verbal
Strong organization skills
Collaborative mindset and problem solving skills with a high degree of flexibility
Why Novartis?
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards:
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.
Join our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
