Summary
About the Role
Key Responsibilities:
- Independent management of customer services activities (order management, complaints, returns , etc.) according to internal guidelines and customer requirements.
- Proactive communication with customers and business partners- timely processing and response to inquiries; well-structured and solution-oriented communication.
- Preparation of communication letters to customers in case of product launches, product withdrawal from the market, office closure...
- Full back-up for RadioLigand Therapy Customer Service.
- Coordination and maintenance of Customer Master Data.
Essential Requirements:
- University degree, or similar with at least 2 years of work experience
- Experience working with customer support
- Fluent in French and Dutch, English is a plus
- Great communication skills, both written and verbal
- Strong organization skills
- Collaborative mindset and problem solving skills with a high degree of flexibility
Skills Desired
Computer Systems including Microsoft Office, Continual Improvement Process, General HSE Knowledge, Including GDP, Master Data, Operations, Order Management, Product Distribution, SAP Enterprise Resource Planning (ERP), Supply Chain, Transportation, Administration.
You’ll receive:
You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Vilvoorde.
Why Novartis?
Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. As part of our around 1800 employees in Belgium and Luxembourg, you can be part of an amazing team changing people’s lives. Together, we are reimagining medicine. Join us in extending and improving people’s lives.
Learn more here and discover some of the stories of who might become one of your future colleagues: https://www.novartis.com/be-nl/jobs & https://www.novartis.com/be-fr/emploi
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
