Summary
About the Role
Major accountabilities:
- Support the Heads and their teams in running the day-to-day management activities.
- Manage the execution of key operational processes for the LDC Program as: enrollment of associates training, resource management, regular reporting and communications, etc. to ensure smooth running of the business and achievement of operational targets
- Assistance with PMO activities across the program
- Monitor the Function's overall performance (services, quality) and proactively identify opportunities to increase service levels and mitigate any functional level risks or issues.
- Support the adoption of Ways of Working implemented on a local or global level in line with organizational direction.
Key performance indicators:
- Operational targets (including Onboarding / Offboarding requests, Regular resource management activities, Training Compliance, etc.) are met
- Effective collaboration model in place within and across LDC Program
- Adoption of New WoW by the Function (portfolio productization, number of associates trained/squad camps)
Minimum Requirements:
Work Experience:
- Influencing without authority
- Financial Management
- Reporting
- Track record delivering global solutions at scale
Skills:
- Analytical Thinking
- Business Acumen
- Change Management
- Advanced Excel skills
- Organization Development
- Planning
- Presentation Skills
- Servant Leadership
- Stakeholder Management
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